Need Help Choosing The Right Filter Or Maintenance Options?

Check the FAQ's below and if you are still stuck please feel free to call our helpful sales team on: 0333 313 4345

• Which filter should I choose for this machine?

  If the machine you are choosing dispenses cold or ambient water only, then you will need any of the Cold Water Filters.
  
  If the machine you are choosing dispenses hot & cold water, then you will need any of the Hot & Cold Water Filters that include a Scale Inhibitor.
  
  If the machine you are choosing have specific filters to choose from, these will be the only ones available in the dropdown box.

• What is the difference between carbon block & GAC?

  While the GAC filters are adequate and have a slightly quicker throughput. A Carbon Block filter does a much more thorough job of filtering your water.

• Why do I need a maintenance contract & what does FCSS/FSMA/B-FSMA stand for?

  Plumbed in Water Boilers, Water Coolers & Fountains need to have their filters changed and tanks sanitised twice per year. Water Boilers also need to be descaled. You can either buy the filters and cleaning equipment to do this your self or take out a service contract and have it done professionally.
  
  FCSS - Filter Change Service & Sanitisation
  Includes 2 filter changes & 2 sanitisations per year.
  
  FSMA - Full Service Maintenance Agreement
  Includes all callouts, parts & labour, 2 filter changes & 2 sanitisations per year.
  
  B-FSMA - Boiler Full Service Maintenance Agreement
  Includes all callouts, parts & labour, 1 descale, 2 filter changes & 2 sanitisations per year.