An Order may be made via:
Where an Order is not made through the Website, the Order made shall clearly state (1) the type of Products; (2) the quantities ordered; (3) the location where the Products are to be delivered; and (4) whether the Buyer requires the Company to install the Products (for details and for the terms and conditions in respect of the installation process, please click on the Company’s Terms and Conditions for services. Where an Order is placed orally or in the event of any dispute as to the Order, the Company’s version of the Order shall be deemed as the authoritative Order and the Buyer shall not dispute the correctness of the same.
The Company will on a reasonable endeavours basis dispatch the Products to the location specified in the Order within 7 working days if the item is being built to order specifications, we will advise you of a time scale. For the avoidance of doubt, as the actual delivery of the Products is carried out by third party couriers, the Company shall be under no liability for any delay or failure to deliver the Products. Notwithstanding the foregoing, subject to additional delivery charges which the Company shall be entitled to charge the Buyer, the Company shall arrange for such Products to be delivered to the Buyer at specific dates and/or times as may be requested by the Buyer.
Unless otherwise agreed in writing by the Parties, the Buyer agrees that risk or loss or damage of Products passes to the Buyer on upon delivery of the Products or on the date of first attempted delivery by the Company.
If the Company is unable to effect delivery due to any fault of the Buyer, the Buyer may incur additional delivery charges.
Subject to Clause and to Company’s Terms and Conditions for Services, where the Buyer requires the Company to install the Products for the Buyer, the Company shall on a reasonable endeavours basis carry out such installation within 14 days from the date when such Order was accepted by the Company.
Goods must be checked and any damages reported within 24 hours of receipt. Details must be confirmed in writing by email to email@example.com to qualify for any compensation/replacement to be considered.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Goods must be checked and any damages reported within 24 hours of receipt. Details must be confirmed in writing by email to firstname.lastname@example.org to qualify for any compensation/replacement to be considered.Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after deliveryRefunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us.Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ tradecoolersdirectuk.com and send your item to:Unit 12, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DTShippingTo return your product, you should mail your product to: Unit 12, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DTYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.CancellationsOnce processed and paid for through our shopping cart, a 25% restocking fee will be charged to the customer if the order is cancelled.No cancellations of any Contracts shall be permitted unless agreed in advance by a manager of the Company.Subject to Clause 9.1, where part of the Services have been performed by the Company and/or where the Services entails maintenance services over a length of time, the Company shall be entitled to charge the Customer a pro rated price.
Terms of Service
3rd Iris Creative t/a TradeCoolersDirectUK.comUnit 12 Courtyard 3,Wentworth Road,Barnsley,S75 6DT--------------------------------------